Phil Gordon Notes the Impact of Universal Messaging Systems

"Voicemail, Audio: Subject To e-Discovery," Compliance Week

In this article discussing the growth of litigation stemming from newer technology, Littler's Phil Gordon notes that Universal Messaging Systems will hold some responsibility. The culprit technology is unified messaging systems, where voicemail can be attached to an email like any other file. With older, traditional types of voicemail, "people didn't save very much or the system had a very limited capacity for saving voicemail," said Gordon. "With unified messaging systems, voicemail messages go into your email inbox. This will result in a lot more voicemail being preserved and potentially being litigated over."

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