Date & Time
Thursday, August 27, 2020
12:00 pm-1:30 pm
   |   Webinar
Continuing Education:
CLE, SPHR/PHR and SHRM certifications are pending approval.

Contact Kellie Cromarty at

As businesses are faced with state-by-state orders and guidelines for operating safely during the COVID-19 pandemic, front line employees frequently become de facto enforcers of masking requirements for patrons and clients. Businesses have seen a dramatic rise in the risk of a customer’s violent – and sometimes deadly – reaction to the enforcement of public health measures in a re-opening landscape already fraught with anxiety and hazards. As employers strive to comply with mandatory and recommended protocols for reopening, many face resistance from their own employees refusing to wear face coverings, whether for personal or medical reasons. Employers’ obligations to provide reasonable accommodations under the Americans with Disabilities Act (ADA) complicate the enforcement of strict face covering rules in the workplace – but what exceptions exist for this new “essential job function”?

In this webinar, Littler attorneys and a leading threat assessment resource will address the risks and recommended resolutions of violent customer reactions to mask enforcement requests by businesses and their employees. In addition, we will discuss the accommodations analysis where employees or customers assert exceptions to mask requirements under the ADA, as businesses attempt to provide both a safe and accommodating workplace.


12:00 - 1:30 p.m. PT
1:00 - 2:30 p.m. MT
2:00 - 3:30 p.m. CT
3:00 - 4:30 p.m. ET


Robert W. Conti


Sean Malley


Additional Speakers

Russell Palarea
President, Operational Psychology Services